What you get:
Excellent salary of £9 per hour
Contracted at a minimum of 160 hours per month.
8 – 12 hour shifts per day.
Extensive training delivered by our Group Training Manager. On completion of your training you will receive a recognised railway accreditation (RSAS accredited.)
Training is a 5 day classroom based course which is mandatory to attend. There will be an exam at the end which you will need to pass for your accreditation.
A real opportunity to progress in your career and make a huge difference to the Northern Rail network.
What we want:
Valid SIA License (Door Supervisor)
Excellent level of communication and a good command of the English language as you will be interacting with passengers on a daily basis.
Excellent written English is required as you will be required to write incident reports which could be used in court.
To be active, enthusiastic and approachable as you will be engaging with the general public, answering their questions and providing an excellent level of service to passengers.
A desire to help people, deliver a pro-active level of customer service and be professional at all times as you will be the face of our company.
Excellent at conflict management and able to diffuse situations appropriately.
Before applying to this role please ensure you can adhere to the following:
Resident in the UK for a period of 3 years or more
Eligible to work full time in the UK without restrictions.
You will be asked to declare all previous convictions and cautions, including spent convictions and driving offences.
Are able to provide a full 5 year work and education history without gaps.
Able to be flexible to work a variety of shifts across 7 days (shifts structured to cover early morning to late at night)
Successful applicants MUST be able to pass the British Transport Police screening and vetting process before being considered for employment – failure to pass will result in the termination of your application.
Please ensure you read the following link which advises on the BTP screening and vetting:
Core duties and responsibilities of a TSO:
Report anti-social behaviour at stations, in accordance with the company policy and Railway Byelaws, whilst maintaining train service performance.
Take appropriate action in dealing with and helping to prevent physical and verbal assaults on staff and customers and where appropriate in conjunction with the help of the British Transport Police (BTP)
Undertake and record all Station Security Searches as defined by the TRANSEC category of your station including lifts / disabled ramps / toilets where appropriate and as directed by Station staff & STM Management Team.
Be fully conversant with your stations Evacuation Plans and implementing actions as detailed in section 3.1 of these Assignment Instructions. The STM management team will provide full training and documented refresher training as required.
Undertake Site Specific Safety Briefings as instructed by the STM management team.
Comply with the client & STM Accident and Incident reporting process.
To fully support the running of a right time railway considering train performance in all duties, including reporting delayed trains and reasons for the delays to client operational control.
Operate within the law at all times, and professionally deal with any individual who refuses to act in accordance with the Railway Byelaws, which could include the removal of such people from premises or trains.
How to apply:
Please email your CV including a covering letter to firstname.lastname@example.org
Due to the high volumes of applicants if you have not heard back from us by 14 working days please consider your application unsuccessful
STM Security is an equal opportunities and diversity aware employer
STM hold ISO 9001, ISO 14001 & ISO 18001 certification together with Security Industry Authority Approved Contractor Scheme accreditation.